NEW DELHI: Microsoft said its consumer products services had fully recovered at 4:10 p.m. UTC on Friday (1610 GMT), while it was seeing some sustained recovery for its Microsoft 365 enterprise services.
The technology giant said it was “monitoring the backlog of email messages accrued during this event” before considering the issue with the enterprise services resolved.
“Due to the severity of impact this incident caused, we’re monitoring for an extended period to ensure no additional mitigative actions are required,” Microsoft said in an update on its service status page.
Earlier on Friday, Microsoft issued an apology to customers and partners following a global outage that disrupted several of its services, including Outlook, Microsoft Teams and Copilot, saying it is witnessing “broad recovery and stability” across its services.
In a statement posted on X, Microsoft had said the disruption was caused by a technical issue linked to an earlier network capacity upgrade, which surfaced following a recent network change. The company clarified that the incident was not related to a cyberattack or artificial intelligence (AI) agents.
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